Privacy Policy

1. What Information We Collect

DD-Dash collects information to provide, improve, and personalize your shopping experience. We collect:

• Account Information: Email, password, name, phone number, and address when you create an account or make a purchase.
• Payment Information: Credit card details, billing address, and transaction history (processed securely through Stripe).
• Browsing Data: Pages visited, products viewed, search queries, and time spent on site (via Google Analytics).
• Device Information: IP address, browser type, operating system, and device identifiers.
• Communication Data: Messages, support inquiries, and feedback you send us.
• Location Data: Approximate location based on IP address for shipping and compliance purposes.

2. How We Use Your Information

We use your information for:

• Order Processing: Fulfilling purchases, processing payments, and sending order confirmations.
• Account Management: Creating and maintaining your account, managing preferences, and providing customer support.
• Analytics: Understanding user behavior to improve site performance and user experience.
• Marketing: Sending promotional emails, personalized recommendations, and special offers (with your consent).
• Security: Detecting fraud, preventing abuse, and protecting our platform and users.
• Legal Compliance: Meeting regulatory requirements and responding to legal requests.

3. Cookies and Tracking

DD-Dash uses cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us remember your preferences and track site usage.

We use cookies for:

• Essential Cookies: Authentication, security, and site functionality.
• Analytics Cookies: Tracking user behavior and site performance via Google Analytics.
• Marketing Cookies: Personalizing ads and retargeting campaigns.
• Preference Cookies: Remembering your settings and preferences.

For detailed information about cookies we use, visit our Cookie Policy.

4. Do Not Sell My Personal Information

For California Residents (CCPA): Under the California Consumer Privacy Act, you have the right to opt out of the "sale" of your personal information. DD-Dash does not sell personal information to third parties for monetary consideration. However, we do share data with service providers for business purposes.

If you wish to exercise your rights under the CCPA, please contact us at Support@dd-dash.com with "CCPA Request" in the subject line.

We will respond to verified requests within 45 days as required by law.

5. Your Rights

GDPR Rights (EU Residents):

• Right to access your personal data
• Right to rectify inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

CCPA Rights (California Residents):

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to delete personal information
• Right to opt out of the sale of personal information
• Right to non-discrimination for exercising CCPA rights

To exercise any of these rights, contact us at Support@dd-dash.com.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Account Data: Retained while your account is active and for 2 years after deletion.
• Transaction Data: Retained for 7 years for tax and legal compliance.
• Consent Records: Stored in your browser's localStorage until you clear your cookies or withdraw consent.
• Analytics Data: Retained for up to 2 years by Google Analytics.

You can request deletion of your data at any time by contacting us.

7. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: